Statutory Compliance

Governance & Grievance Officer Details

Mandatory disclosure under Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.

Designated Grievance & Nodal Officer

Active & Reachable

Company / Entity Name

Just For Beauty

Designated Officer

Grievance Redressal & Nodal Officer

Data Protection Officer (DPO)

Official Email

grievance@justforbeauty.in

For escalations and data rights

Grievance Helpline

+91 73872 96319

Mon - Sat: 10:00 AM - 6:00 PM IST

Postal / Registered Office Address

Just For Beauty E-Commerce Store
Maharashtra, India - PIN 411001

Grievance Redressal Process & Timelines

48h

Acknowledgement SLA

We acknowledge receipt of any consumer or data complaint within 48 hours and assign a unique ticket number.

30d

Resolution SLA

Every grievance is thoroughly investigated and formally resolved within a maximum of 30 days from date of receipt.

DPDP Redressal

Direct recourse to the Data Protection Board of India if your data privacy grievance is not resolved satisfactorily.

Customer Escalation Matrix

Level 1: General Customer Care
Reach out to our customer care team via WhatsApp (+91 73872 96319) or email support@justforbeauty.in for immediate order, delivery, or return queries.
Level 2: Grievance Redressal Officer
If your concern is not resolved within 3 business days, escalate directly to grievance@justforbeauty.in quoting your order or support ticket number.
Level 3: Regulatory & National Consumer Helpline
Consumers can also register grievances on the National Consumer Helpline (NCH) portal at consumerhelpline.gov.in or call 1915.